Cranky Customers Unite!

I have been a fan of Randy Cassingham's writing for some time now -- years, in fact. What, you don't know him? You may have run across his work if you ever received an email forward with a list of 'funny lawsuits' or 'really true stories', because the person who sent them to you is sending on, many times without attribution, Randy's work.

The two mailing lists I mention are actually the Stella Awards, for "any wild, outrageous, or ridiculous lawsuits", and This Is True, which "reports on bizarre-but-true news items from legitimate newspapers from around the world (never "tabloids")". Randy is a syndicated Colorado humorist, and his commentaries on this stuff are priceless, as well.

I mention his past work to really push his latest effort, Cranky Customer, True Tales of Customer Service Incompetence. My day job deals with customer service, and if yours does as well, then you know how it is when you try to be the best at dealing with people day in and out, then find awful customer service people dealing with you. We all have horror stories about bad CS reps and companies, don't we? Well, now Mr. Cunningham has taken on the topic with his newest website, and the topics have already been drawing some good responses. Companies that won't stop calling, packaging you can't break into, bad phone etiquette -- you get the picture. Head on over to these sites to enjoy, or signup for the email lists - you won't be disappointed.

This Is True
The TRUE Stella Awards
Cranky Customer